Change management

Life moves fast in the business world and unless companies embrace and manage new processes, infrastructure or cultures, they are in danger of becoming the victims, rather than the orchestrators, of change.

What is change management?

Change management combines elements of strategic planning, project management and effective communication to ensure that an organisation can identify and anticipate how changes in the external environment are likely to impact on it and to define and control a process through which internal change can be managed successfully and with maximum benefit.

By its very nature, change management is different from normal good management.  It requires a level of direction and leadership which demands a different set of skills from sound operational management.  These skills may not always be readily available within an organisation due to the infrequent occasions when major change needs to be managed.  This is where we can help.

Change management support

Scott-Moncrieff has extensive experience of change management from across a wide range of industries and market sectors.  Such changes can arise from:

  • Merger or acquisition of new businesses
  • Introduction of new products or entry into new markets including internationalisation
  • Family or management succession
  • Loss of key personnel, customers or suppliers
  • Changes in funding

Using industry recognised techniques such as PRINCE2 project management our consultants work closely with senior management in defining change programmes, planning action and then making sure things go to plan.  This help can range from full project management through to ad hoc support to internal resources and project assurance.

Critical to the success of any change management programme are:

Clarity – an organisation needs to be clear on what it is trying to change and why.

Planning – many projects fail due to insufficient planning, failure to monitor progress against an agreed plan and taking appropriate action when variations occur. Detailed planning at the outset and effective project management controls can maximise the likelihood of success.

Commitment – all change projects need visible and consistent senior management commitment to succeed.  While the management of the delivery can be delegated senior management must be seen to be backing the change and leading by example.

Communication – Early and continuous communication means that everyone impacted by the change will be aware of the changes and the expected benefits  before, during and after they have occurred. Communication needs to be two way to allow any issues to be identified and addressed well in advance.

Our consultants focus on ensuring each of the above areas are addressed using techniques such as executive workshops, product based planning, PRINCE2 and regular project assurance visits.

Getting the right results

This structured approach to planning and delivering change allows busy management to consider these opportunities in an objective and cost effective manner and to take maximum benefit from the changes, be they externally or internally generated.